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Orders placed and have been paid for with cleared funds, e.g. Credit Card, before 12pm
Australian EST will be shipped the same day by Fastway Couriers (subject
to item availability). Items will not be shipped until funds have cleared.
Orders placed and paid for over a weekend or public holidays will be posted the next business day. Locations outside of capital cities and major regional area's may take longer to be delivered, delivery time will vary depending on location.
Drone Zone or any employees of Drone Zone are not responsible for estimated or guaranteed delivery dates calculated by Australia Post, Australia Post Express, Fastway Couriers or any other couriers if delivery is late.
In the event an item or items are lost or stolen, Drone Zone will make every attempt to locate the items however Drone Zone or any employee of Drone Zone will not be responsible for the loss. If an item or items are delivered damaged, the customer should only sign for the item/s after writing in the receiving receipt that the item/s were delivered damaged and should also get the delivery person to counter sign.
Where free shipping promotions are offered, orders will be shipped via Fastway Couriers or Australia Post with a tracking number. Insurance is not included with free shipping, insurance is optional and must be requested by the customer before the order is posted.
Fastway Couriers are unable to deliver to PO Boxes, Australia Post will be used in place.
Certain large items and high value items will be shipped with insurance, customers agree to pay for all insurance and postage costs.
Drone Zone will not reimburse any additional packaging costs, additional tracking, insurance or other services where these have not been specifically approved by Drone Zone prior to returning an item/s for any reason.